Frequently Asked Questions

Returning Items

My order arrived very quickly, thank you. However, I would like to return an item as it is unsuitable. What do I do?

No problem. Simply call us or email us according to the instructions on your delivery note. You must inform us within 7 days of receipt if any of your items are unsuitable.

What guarantees do I have for my items if it breaks in the future?

All our products are guaranteed for 30 days and you would be entitled to a replacement or a full refund. In addition, should you find something faulty with your purchase after this time we will ensure your item is replaced or repaired where appropriate.

I have received an item from your site and it is unsuitable. I don't want to offend the sender but I would like to exchange it?

No problem, this is a common occurence. Providing the item has not been worn and is in its original condition then we will happily allow you to exchange the item for something more suitable.

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Ordering & Delivery

I want what I order straight away. How can I be sure when I order an item it is in stock instead of receiving an email saying I have to wait like other websites?

All items listed on our website are held in stock..

I want it now not next week. When exactly will I receive my order?

Our standard delivery terms are within 5-7 working days. We achieve a 98.7% success rate.

I am uncomfortable ordering online with my credit card details. How else can I buy some of your lovely jewellery?

Our website is 100% secure, however we acknowledge that not everyone is comfortable with online shopping. So simply call us on 0844 840 1240 and we can take your order over the telephone and you can choose whether you wish to pay by credit card, cheque or postal order.

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What is Rhodium?

Rhodium Plating provides protection for our sterling silver and costume jewellery, coating it to help prevent tarnish and scratches. A rhodium finish, however, is not impervious to the effects of everyday wear and abrasion. To limit wear one should avoid household cleaning, gardening, and other activities that can quickly destroy the rhodium plating, thus exposing the slightly yellow tint of the white gold underneath. Even talc, which is found in many cosmetics, is known to have an abrasive effect on jewelry items.

If wear does occur, most jewellery can be re-plated with rhodium at a local jeweler for a minimal cost. The plating on pendants and earrings lasts longer than on rings, as they are not exposed to friction. Here are some tips for keeping your rhodium plated jewelry looking its best.

* Do not use any abrasive cloths for polishing.
* Do not use chemical cleaners.
* Clean only with mild soap and water.

Enjoy the beauty of rhodium plated jewelry, an affordable way to capture the platinum appeal.

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Why do you offer nickel-free jewellery?

Many of the alloys used in jewellery contain nickel. Approximately 15% of the population, however, experiences allergic reactions to nickel. Symptoms can range from itching and redness to blisters or rashes at the point of contact. To be technical for a moment, it's not the nickel itself that people are allergic to but the metallic salts that are created when the metal comes into contact with perspiration.